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Here are some curiosities about the Apple employee manual, how an employee must behave to change the criticism of a customer in positive towards Apple!
Apple not only perfects its products, but also its employees must follow certain rules so that the customer (who is always right) is highly satisfied with the purchase of an Apple product!
Apple has compiled a manual for employees where eachcriticismof the customer must bepositive time. For example, we must never say that the computer crashed but that has stopped responding, or the bug is not a bug but a situation.
According to the Apple manual used to train its resellers, these are some of the rules to follow to become a perfect seller of Apple products. The rules of the Genius Training Student Workbook are considered essential to maintaining Apple's retail tradition. It turned out that to become the perfect apple vendor, you are put on "training" for two weeks in which aspiring vendors learn the trade.
Lessons are given to be persuasive and empathetic, psychological techniques and short mottos to repeat. Finally, in the volume there are a series of practical examples. For example, if the customer complains that the price of a Mac is too high, the clerk must answer: I also had your same perception, then I discovered that this is its right value.
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. (tagsToTranslate) genius (t) apple manual