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Macs make employees more productive and satisfied | IBM research

Macs make employees more productive and satisfied | IBM research

Those who use a Mac instead of a PC work better and are happier with their work… at least in IBM. The US giant conducted a search whose results were presented in detail at the annual JMUC 2019 conference. The information technology company began to provide Macs to employees who requested it in 2015, and in the early stages the adoption rate was well over 1,900 devices per week. About four years later, IBM has around 290,000 Apple devices (which presented the new MacBook Pro 16 today). Some positive aspects of this initiative:

  • Less problems for the help desk – only 5% of Mac users called internal service, compared to 40% of PC users.
  • Less management costs – already in 2016 IBM had shown that they save between 273 and 543 dollars for Mac compared to the PC over four years.
  • More productive workers – the percentage of employees with Macs that received evaluations of their work in addition to expectations is 22% higher than that of Windows users
  • More satisfied and faithful workers – the net promoter score (a score that measures the percentage of satisfied employees) is 47.5 for those using Macs, against 15 for PC users. Mac users are also 15% less likely to quit. Finally, the software offering is more satisfactory: 5% of Mac users are looking for third-party software in addition to those provided by IBM, against 11% of those using PCs.
  • Less support requests: there are seven support employees for every 200,000 Macs provided to IBM customers (also this program was born in 2015), and 20 for every 200,000 PCs.
  • Migration without complications: for 98% of Mac users it has been defined as simple, only for 86% of those using Windows 7 or Windows 10. Windows users have 500% more chance of requesting help from the help desk.

JMUC is a conference organized by Jamf, a company specialized in bringing the Apple ecosystem into the enterprise world.