You've probably happened to invoke Google Assistant with the classic "OK Google!" and not to receive any response. Well, the reasons for this malfunction can be various, fortunately for usually a problem that can be solved in a few minutes and without any technical knowledge. But let's not get lost in chatter and find out how to get Google Assistant working again!
Google Assistant Troubleshooting
- Restart your smartphone
- Make sure your smartphone supports Google Assistant
- Make sure that the Google assistant on your Android device is active
- Try to reconfigure voice recognition
- Other possible solutions
1 Restart your smartphone
The first as trivial solution is the classic one: restart the smartphone. It is a quick and painless operation that is worth trying, as it often helps to get rid of many problems related to technology.
- All you need to do is press and hold the power button on your smartphone for a second or two, after which some options will appear on the screen;
- Select the "Restart?And the phone will do the rest.
After turning your phone back on, try launching Google Assistant to check if the problem persists. If so, keep reading.
2 Make sure your smartphone supports Google Assistant
Check if your smartphone supports Google Assistant, not all models do. The devices that support it need:
- Android 5.0+ with at least 1 GB of memory;
- Android 6.0+ with at least 1.5 GB of memory;
- Google App 6.13 or later;
- Google Play Services;
- A screen resolution of at least 720p.
In addition, the device language must be set to one of the following: Cinese (traditional), Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish or Vietnamese.
3 Make sure that the Google assistant on your Android device is active
If Google Assistant still isn't working, the next thing to do is to make sure the service is up and running.
- Open the Google app on your device, select the "Other" option at the bottom of the screen and tap "Settings" followed by "Google Assistant";
- Then tap on the "Assistant" tab at the top, scroll down until you find your device and activate the switch next to "Google Assistant" and "Hey Google".
Now try invoking the assistant by saying "OK Google or" Hey Google ". If nothing appears on the screen, go to step 4.
4 Try to reconfigure voice recognition
Another of the reasons why Google Assistant isn't working may be because it doesn't recognize your voice. This is a very simple problem to solve, all you have to do:
- Open the Google app on your smartphone;
- Select the "Other" option at the bottom of the screen, then tap "Settings" and then "Assistant";
- Select your phone or tablet in the "Devices with assistant" section.
- Enable the Google Assistant option.
- Tap on "Voice Model".
- Touch "Delete voice model" and then "OK".
- Activate Ok Google.
- Follow the steps to record your voice.
- If you want the "OK Google" command to automatically unlock the phone when your voice is detected, activate the "Unlock with Voice Match".
Once finished, say "OK Google!" Again to see if the problem has been resolved and Google Assistant now works. If not, you just have to continue reading.
5 Other possible solutions
If so far none of the solutions has solved the problem encountered with the Google Assistant, you can try the following checks:
- Check the microphone: make sure the microphone works and don't cover it with your hand;
- Check your Internet connection: to be able to use Assistant, you must be online, so make sure you are connected to a Wi-Fi or mobile network and that the connection is stable;
- Disable other voice assistants: if you have a Samsung device, try to disable Bixby to see if this solves the problem. And if you downloaded Alexa, Cortana or any other voice assistant on the phone, disable it or delete it;
- Update the app: make sure the Google app is updated to the latest version. Also make sure to grant all permissions for the Google app by going to
- Settings> Apps> Google app> Permissions (the route may vary depending on the smartphone you have).
One of the solutions listed above should solve the problem encountered with the Google Assistant, but otherwise, there is a possibility that the problem is due to Google and not yours. This it could be due to a bug in the software, maybe following an update. Google usually fixes these things within a day or two, so be sure to keep the Google app up to date.
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