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New bugs for the Nest thermostat, the "smart" house is less smart than expected

marzo 17, 2020

NEst3es "width =" 349 "height =" 212 "srcset =" 850w, wp-content / uploads / 2015/09 / NEst3es-360x219.jpg 360w, 480w "data-lazy-sizes = "(max-width: 349px) 100vw, 349px" src = "" /> New problems for Nest, "symbol device" of the Smart Home, especially now that in the hands of Alphabet (the company in whose "hat" also included Google).</p>
<p>In December of this year, some users complained of a bug in the thermostat, a problem that prevented correct operation, leaving some users cold. A different inconvenience now reported by a Forbes editor. The second generation thermostat at night in some cases suddenly raises the temperature for no apparent reason, going from 20 to which it is set to stay normally, to 25. After writing a tweet in which it highlighted what happened, the editor received messages from others users complaining of similar problems and an email from Nest's PR and support division. The latter claimed to have identified the problem, blaming the connection between the Nest and remote control for the user garage door opener, an accessory with MyQ technology produced by Chamberlain. The two devices have been connected so that, when the user leaves the house, the garage door sets the Nest in "absent" mode, reducing electricity consumption and the heating bill.</p><div class=

Nest was unable to explain why the garage door and thermostat communicate without apparent reason at 4.30 every morning by activating the temperature to an unsolicited level. The link between the two devices has however been disabled. The editor asked the manufacturer of the garage door opener for clarification, but the latter was unable to provide adequate answers. A few nights later the problem still occurred. This time Nest asked the user to disable the connection with the Jawbone fitness tracker. This problem also disappeared after disconnecting the connection between the two devices.

Charlie Wood, CEO of Numerous, the company that develops the app of the same name, had similar problems with his five Nest thermostats; does not have the electronic key of the Forbes editor but knows how to interact with the devices in read-only since his app can – among other things – read the Nest temperatures and send them to smartphones and tablets. Wood received calls from a user who blamed his app for randomly turning on the heating at night. Confused, the developer explained that he would try to understand the problem. He called Nest, these made the developer communicate with the highest level of assistance, agreeing that the app (which only reads the data) cannot in any way affect the operation of the thermostat. Wood says he hasn't heard from Nest for two months and is not taking action on the issue.

The problem puts the developer "in an embarrassing situation", because other users continue to blame his app. Application that cost time and money to develop. "They point the finger at us and we're wrong," says Wood.

Nest initially blamed Chamberlain for the problem, but Wood understood from the outset that the inconvenience does not only concern the garage door opener, also because the key manufacturer claims that he has not had many reports of similar anomalies from other users. A Nest partner who prefers not to be named says he is not surprised if the Google-controlled company gets angry with others. In the testing phase of some devices, Nest has always blamed third-party servers and developers, an attitude that is changing in any case, as various services do not require direct integration with the device and they realize that their problem .

Greg Hu, head of the Works with Nest program, acknowledges some flaws in integrating with third-party devices, but also says that the problems are about to be resolved. According to him, more than 100 devices are part of the Works with Nest program and very few calls would have been made with requests for support. The manufacturer is well aware that false steps in this sector could be harmful, not only for the company itself but also for the image that would ensue for the various products intended for the smart home in general.

Nest thermostat