That not everything went smoothly in the now peaceful distribution of MacOs X 10.1. To understand what happened just visit the topic of our forum that deals with the topic. You can find dozens of messages from users who have tried in every way to get a copy without succeeding or succeeding only at the price of immense efforts and some too angry.
The reason for all this is quite clear: the copies distributed were not sufficient to satisfy the request so that few updates have arrived and in some cases not even in all the stores.
Wrong calculations? Inefficiency in programming? Do you want to make your customers suffer more than they should have for a long time been waiting for what according to many the first really competitive relase with the classic environment? Unfortunately, it is not easy to give an answer and probably none of the answers could completely correct the truth of the facts.
Macity has in fact learned that the problems have been determined both by some communication error that has short-circuited the chain that reaches the consumer from the manufacturer, and by objective difficulties in managing the distribution of the update.
The errors to which we mention, specified some reliable sources interviewed by Macity, refer to the misunderstandings that led to the request of some retailers to pay one Euro for each copy. Without going into detail about the matter, it is sufficient to know that initially some retailers had initially learned that the update would be paid for them while the customer would not have cost anything. A figure that had led to a tightening of positions. The situation then cleared up but this did not prevent that some stores operated prudently in "handling" the distribution of the update.
The biggest problems, however, came from the low amount of updates that the Cupertino headquarters (and not Apple Italy) initially intended for our country. It was a few thousand copies (quantifiable in a figure between 3000 and 4000) absolutely insufficient to cover the request.
Such a low number of updates was not printed by choice but by necessity. Apple, in fact, has given orders to print a large number of updates, in numbers even higher (and not a little) than that represented by the sum of the full packages and those included in the machines but for reasons of capacity from the third-party systems that produce the CDs, a limited number per week may come out. Apple if it had had more time since the finalization of the Golden Master to start production probably would have had the opportunity to accumulate more stocks and if the update had not been free, but for a fee, probably the product number would have been sufficient because the request was not would be massed in a few hours. But this was not the case ….
In addition, it should also be considered that the copies, already few, were largely not intended for distribution to customers who went to the store. Indeed, the vast majority were intended for the update of the machines that were lying in the warehouses and that were still unsold therefore, from a theoretical point of view, they could only "accompany" the sale of a car. This would not have prevented an "enlightened" shopkeeper, having had his few copies and knowing his own sales pace, destined part of the updates to customers who went to the store to request it, reserving only a part for the machines that he presumably would have sold in the the next few days, but unfortunately few have reasoned in this way.
To complicate everything, Apple's choice to divide the updates between the various stores on the basis of sales, or on the basis of the number of Os X full billed packages and the number of machines marketed. In short, those who had shown little interest in promoting the new package or had a turnover of few machines also found themselves with few update packages and in some cases even without anyone.
From all this stems the situation that everyone knows: the leopard spot distribution with some shop that did not have the updates at all, someone else who had few and someone who denied having them for the simple reason that or understood that he could distribute them only with the machines on sale or he was afraid of having to pay for them but of being obliged to distribute them for free.
The conclusion, in any case and beyond any explanation, that many users have found themselves without updates and continue to look for ways to get one with some understandable nervousness and little desire to listen to complex explanations such as those we have so far track.
To all of them, however, Macity able to give good news capable of arousing a pinch of optimism. During this week, our sources have guaranteed, those who print the CDs have continued to work at full speed to cover Apple's request so in the Cupertino warehouses and at the various national branches a large number of packages have accumulated that will arrive in the canals early next week. These packages and disks will be destined for free distribution, favoring those who go to the shops and alleviating the request.
Our advice, therefore, is to have a few more hours of patience avoiding copying the disc (practice whose legality is to be verified) in order to have the official update in your hands which includes, in addition to the official CD, a disc with MacOs 9.2.1 Update full and, above all, a nice color manual on MacOs X that alone is worth the wait. There are advice on installation but also advice on use, tips and tricks and solutions to problems.
For those who want to know the opinion of the many readers who are already using it, we recommend a visit to the appropriate section of our forum and to the numerous articles on the subject in our pages dedicated to Mac OS X seen up close.