By Daniele Particelli Friday 7 February 2020
If you have purchased or are in the process of purchasing a refurbished iPhone on Amazon Renewed, the Amazon service that offers products for sale "like new", perhaps you are wondering what to do in case you need to return or request a refund.
The simple answer comes from Amazon, which points to treat Amazon Renewed customers like all other buyers on the e-commerce platform:
All products on Amazon Renewed (except traditional wristwatches and Amazon Devices) are covered by the Amazon Renewed Warranty. With this warranty, the product eligible for return or refund within 1 year of receipt if it does not work as expected. This warranty is provided in conjunction with Amazon's standard return policy which applies to most products.
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IPhones are treated exactly like another technological product and therefore the standard Amazon Renewed guarantee applies, which can be summarized as follows:
- Return or refund within 1 year of receipt if the product does not work as expected
- The same Amazon standard return policy applied to most purchases on Amazon if the product does not look like new
- Quick assistance and free troubleshooting through a single Amazon contact point
If the refurbished iPhone doesn't look "like New", Amazon applies the same standard return policy applied to most purchases on Amazon. Who, in case of dissatisfaction after purchasing a refurbished product on Amazon Renewed, can start the complaint procedure directly from the page"My orders":
A dedicated customer support manager will attempt to resolve the issue first. If your specific problem is not resolved in this way, you can get the replacement of the product if available. If the replacement is not available, you will get a full refund. The replacement option available only for products shipped from Amazon. You will have to return the defective product, without additional costs for you. If you do not return the product within 1 year of receipt, you may be charged for the original amount you paid for the item. If you choose to get a full refund and purchase a new item that has a shipping cost, you will have to pay for the shipping.
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