To obtain technical assistance from Apple, contact an authorized service center, an Apple Store or send the device for assistance.
It is not always easy to have an authorized service center close at hand and perhaps for this – he reports Macrumors – that Apple has started offering support onsite (directly to the customer) in some cities in the United States, including Chicago, Dallas, Houston, Los Angeles, New York City and San Francisco.
Similarly to what happens with other companies and services of this type, Apple uses a contractor, the contractor Go Tech Services, allowing you to book an appointment that includes the commission for the onsite visit in addition to any costs for the actual repair.
Apple already offers a service of this type for companies. In Italy, for example, with the program "AppleCare for Enterprise”24/7 telephone support and priority on-site repairs are possible. You can choose to receive on-site assistance for two years or for three years from the device purchase date. If a hardware problem occurs during this time, on-site support is offered within one business day.
"AppleCare Protection Plan”Instead an extended warranty for individuals that provides qualified telephone support and additional hardware support options for up to three years from the date of purchase of the Mac. If you have not purchased the AppleCare Protection Plan with your Mac, you can do so within a year if the product shows no damage. The benefits of the Apple Limited Warranty and AppleCare Protection Plan add to the rights under consumer protection laws.
At this address our article on how to proceed for the repair under warranty and out of warranty of Appe products