contador Saltar al contenido

Factory Reset Galaxy S9 and S9 Plus even when not responding

galaxy s9 and s9 plus

If you are wondering how to make aFactoryReset on Samsung Galaxy S9 and S9 Plus devices when you feel the need because the system slowed down, or when the process of updating to the new operating system may not have been to your liking, perhaps for performance below expectations, here you will find the answer. Sometimes a simple reboot can solve the problems. While sometimes it may be necessary to clear the cache or in the most extreme of cases, reset completely with a FactoryResetGalaxy S9 and S9 Plus and restore it to factory settings. If that's your problem, we'll walk you through a few ways to do it.

How to do Factory Reset Galaxy S9 and S9 Plus

The Samsung Galaxy S9 and S9 Plus were the flagship smartphones of 2018. If the phone shows signs of problems such as slowdowns, Wi-Fi problems or missing notification badges, here's how to restore the factory settings on the Galaxy S9 and S9 Plus.

There are two main types of resets among which you can opt for your Galaxy S9 smartphone. Before performing the Factory Reset, also known as hard reset, you can try performing a soft reset to see if you can solve the problems.

Method 1: How to do Soft Reset on Samsung Galaxy S9

On smartphones before, it was possible to physically remove the battery and put it back. It solved most problems, but in order to make devices safer and improve battery life, manufacturers have eliminated this possibility in almost all new smartphones.

When you perform a soft reset, you make the phone believe that the battery has been removed. This is done by briefly turning off the power and ensuring all cache memory as well as other data stored in RAM, the processor is completely canceled. While the factory reset completely erases your phone from any memory data, a soft reset will simply remove the temporary files and the phone will remain intact as before.

soft reset
  • Press the key volume already and the power button on the phone. Sometimes, new users may find themselves confused because the Bixby button is present along with the other buttons.
  • You can find the power button and the volume buttons on the top right side of the phone.
  • Place your hands so you can access both buttons at the same time. Make sure to keep the phone in a convenient position.
  • Press and hold the volume button and the power button simultaneously.
  • Hold these buttons for 10 seconds continuously without removing your fingers and wait for the display to turn off.
  • Once the Galaxy S9 Plus phone has shut down and started the reboot process, release the buttons.

It may take a few seconds for the phone to fully reboot and return to the main screen. Enter your password or lock sequence to open it. Once all the apps and services are loaded, start using the phone as you normally do and check if the problem persists before performing the Factory reset.

Method 2: Factory Reset preparation on Galaxy S9 Plus

A factory reset also known as a sector hard reset and returns the phone to its original factory settings. In other words, your device will become like new and all the apps, the games you may have installed during the months will be completely deleted.

After long periods of use, most smartphones tend to slow down because apps and games are installed. All these applications leave traces of files in RAM and in storage even if they are uninstalled after a while.

factory reset s9

These apps have gradually accumulated, taking up space, saving unwanted cache and eventually causing software problems on the Galaxy S9 or Galaxy S9 Plus. A factory reset a solution to all these problems as it will clean the phone from any file and ensure that the device is as if it had just been purchased.

  • Make sure to remove your Google Account from your Samsung device.
  • The account must be removed if you intend to sell your phone, give it away to someone else or plan to use a different device with the same account.
  • If you leave your account active, the phone will keep the information and ask you to provide your credentials including the password even after a factory reset.
  • It is a protection mechanism created by Google to protect your phone from theft and anyone who tries to access it without your authorization.
  • Open the Settings menu, tap Cloud and Accounts
  • Open your account and then Google.
  • Touch the icon Menu and therefore Remove account to permanently remove your Google Account from your phone.

After the reset is complete, you can activate the same Google Account again if necessary. Allows the phone to be fully restored to factory settings.

Method 3: How to Factory Reset the Galaxy S9 Phone

Resetting your Galaxy S9 device when it is still working and in much easier working conditions than when it is not responding. The user does not face any problems during the process if the phone is active and working.

  • Go to the settings page on your phone.
  • Scroll down to find the functionality General management.
  • Tap Backup and Restore to save data to the cloud.
  • Find the option Factory data reset and touch Restore
  • Confirm by clicking Delete everything when required.
  • Wait a couple of minutes for the process to complete and the phone restarts to the home page with its default wallpaper.

Now you can verify that the Factory reset has completed successfully when the home screen with the default Samsung Galaxy S9 wallpaper appears instead of the one you were last using. When you open the app window, you will see that all the apps and games downloaded so far have been deleted, except those that have been pre-installed on the phone.

Method 4: How to do the Factory reset of the Galaxy S9, S9 Plus when it doesn't respond?

Users may come across a situation where the Galaxy S9 or Galaxy S9 Plus is not responding at all. The phone may show frequent sleep problems, the buttons may not work properly or not allow access to the settings page to perform a manual factory reset.

FactoryReset Galaxy S9 not responding

In such a scenario, there is still a possibility to complete the process by going to the screen Samsung Android Recovery. If you've used a Windows computer in the past, similar to Safe Mode to complete the action. All you need to do follow the steps below to reset your Samsung device to factory settings if it doesn't respond.

  • Find the key Volume up and the button Bixby on your Galaxy S9. All these buttons are located on the left side of the phone.
  • Start by pressing and holding the buttons simultaneously Volume up + Bixby
  • While still holding these buttons, hold down the power button located on the right side of the Galaxy smartphone.
  • Wait a couple of seconds and the phone display will turn off.
  • When the Android logo appears on your phone, immediately release all three buttons you are pressing.
Samsung Android Recovery

Navigate in the easy recovery mode, but you have to be patient to use it, because your phone's touchscreen will no longer work. You can navigate between the different options shown on the screen using the buttons volume up and down, while the power button can be used to confirm your choice.

  • When the Android logo is displayed and an update screen is displayed, wait for the phone to enter the menu Android System Recovery.
  • The options will be displayed on a black background and you can navigate using the volume buttons.
  • Move down using the del button volume already and you will find the option "factory reset"Which also reads as"wipe data".
  • Highlight the option and press the power button to confirm your decision.
  • The phone will ask you to reconfirm your decision as it cannot be canceled once all the data has been deleted.
  • Confirm your choice by pressing the power button again and pressing "S"

The Factory Reset on your smartphone Galaxy S9 will start now and you can restore it to its original state even if some apps caused problems. This method works flawlessly when you need to reset the device that is not responding to commands and you no longer have access to the main phone screen or settings page due to software problems.


Samsung Galaxy S9 and Galaxy S9 Plus are flawless and most software problems can be solved by starting a factory reset. You can try the soft reset and then switch to the hard reset. If problems persist after completing the entire procedure, send the phone to Samsung's customer support team for a replacement. Make sure to backup all your data to Google Drive or other apps before the phone erases all the data with Factory Reset. You can download them again by connecting to your Wi-Fi network once the recovery is complete.