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The chat signed by Pixartprinting

The race of Pixartprinting on the Net continues faster than ever and the new web-to-print printer service is announced. This is a further step forward in terms of interactivity and completeness of services. In a nutshell an online chat from 9 to 19 accessible directly from the e-commerce showcase www.pixartprinting.it. Through the chat […]

The race of Pixartprinting on the Net continues faster than ever and the new web-to-print printer service is announced. This is a further step forward in terms of interactivity and completeness of services. In a nutshell one online chat from 9 to 19 accessible directly from the e-commerce showcase www.pixartprinting.it.

Through the chat it will be possible to request live assistance to find the products you are looking for, to be guided in the estimate phase, to get technical indications on the print files or for clarifications on the upload and payment procedures. A quick and immediate response and response like a twit which, however, does not intend to replace the other forms of customer service already guaranteed, such as native-speaking telephone assistance to which users are sent back from the chat for more complex requests that require in-depth consultation. .

For access the chat just click on the icon marked graphically by a green balloon to start talking to an operator. The chat allows the immediate clarification of doubts, often trivial, which could slow down the finalization of the order – comments Marcello Libralato, customer relationship manager. As we have already said on other occasions, we are convinced that the quality, speed and reliability of the service are not sufficient. Some users need a human relationship. Whether it's by phone or chat, it's important for them to feel that there are people behind a site, however efficient. Humanizing a company like ours, which operates exclusively via the web, a fundamental choice for shortening distances with customers. Chat one of the activities planned by the project currently in progress to optimize the usability of the site. Pixartprinting, in fact, is working on its platform to simplify procedures as much as possible, in order to make purchases easy and immediate, just like in a self service.

The service has been active since the end of February and has already received great acclaim among customers who have expressed their appreciation with enthusiastic posts on the Facebook page, which in a few months has become a very popular friendly meeting place.