Sooner or later, we've all encountered a problem with the Google Play Store. Whether it's an error message when downloading an app, the Play Store that stops abnormally or simply doesn't open, we think we have the solution. Here's what you can do when the Google Play Store doesn't work on your smartphone. There are some factors that could affect the Play Store, and here we will examine the methods of solving problems, starting from simple solutions to the most complicated ones.
Troubleshooting Guide – Getting Started Guide
First of all we advise you to make sure that the problem is yours alone and not a wider problem with Google. Check the status of the Play Store on a service like downdetector, for example. If many users report a similar problem, it's likely due to a Google outage and you'll have to wait for it to be resolved.
If you suspect that the problem is due to the individual user, we recommend that you restart the phone. It seems obvious, but this can be a quick solution to many problems. If the problem repeats itself, time to get to work. (Note: we have other items when you receive a specific Google Play Store error code).
To get started, we want to check a few simple things outside of Google Play that could affect performance. Make sure the date and time settings are correct and that your Internet connection is working properly.
Check the date and time settings
Google checks the date and time of your Android smartphone for the Play Store. If the store doesn't find a time, it could cause some problems with the consequence that Google Play Store doesn't work. Google's servers may have difficulty synchronizing with the device and causing Play Store to fail to activate.
To solve this problem, you need to access the Settings on your Android device. Under System you should see Date and time. Click on it and you will see if your phone in the automatic date and time provided by your network. If you don't, you will have to activate it.
If your device is already set up automatically and your Google Play store is still not working, you must manually set the date and time. You must first disable the automatic date and time. Then start by entering the date and time as accurately as possible. If this method doesn't work, don't worry, there are still many other solutions to restart your Google Play Store.
Check your Internet connection
It may seem too easy, but checking your Internet connection could solve the problems you're experiencing. Try switching from Wi-Fi to mobile data or vice versa and check if the problem persists. You should also try to put the phone in "airplane mode" and vice versa. Finally, you can reset your router to make sure you have a good connection.
Check out the Google apps
If the Play Store is blocked, force it by closing it by dragging it away or going to Settings> Apps> select All Google Play Store and press "Force shutdown".
So, we recommend that you make sure that Google Play itself is up to date. It means making sure you have the latest version of Google Play installed. If you still have problems, we advise you to do some cleaning. This means clearing the cache of the Google Play Store and, if it doesn't solve things for us, go further and delete your Play Store data.
If there is still a problem after the Play Store has been cleaned up, we will have to go a little deeper and delete the data and cache on Google Play Services, as well as make sure we install the latest version of Google Play Services. If the problem persists, let's go to the next step (make sure you record your passwords, etc.) Reset your Google account on the device.
Install the latest version of Google Play
silly, but sometimes a Google Play update is available but it's not automatically downloaded until days after release. If you get the APK, you can immediately get the latest version.
Clear the Google Play cache
First go to Settings on the main screen of your smartphone. Now you should go to the App or Application Manager, depending on your device. From there you should be able to scroll down and press Clear cache or you may have to go up first Archiving then click Clear cache.
Once completed, go back to your Google Play Store and see if your problem has been solved. If not, you should try one of the other solutions below.
Clear your Play Store data
Deleting data from the Play Store is similar to our first suggestion, but it deletes a little more. Return the app to the starting point and get rid of the saved information, hopefully including some data that would cause the problem.
Attention, your files, settings, accounts, databases and other information will be deleted. You should make sure that you have the login information for the account as it will be removed from the Google Play Store account.
To get started, go to Settings and find the app or Application Manager. From there you should be able to scroll down to Clear data or go first to Storage then Clear data.
Clear data and caches on Google Play Services
It is possible that the problems of the Play Store may result from problems with Google Play Services. If Google Play Store the heart of your Android device, Google Play Services its soul. Play Services is the mysterious background process that allows apps to communicate with different parts of the device, allowing them to synchronize, send push notifications and so on.
If the deletion of the cache and data in your Google Play Store has not worked, you may need to log in to your Google Play services and delete the data and cache there. Do this easy.
You need to go to your Settings and press Application manager or App. From there, find the Google Play Services app. Depending on the device, you should be able to touch the button Clear cache or you may need to log in first Archiving, then press Clear cache. If the problem persists, return to this page and press Manage space or Manage storage space, then touch Clear all data.
Install the latest version of Google Play Services
Another thing that can help, download and install the latest version of Google Play Services and Google Play Store. The most recent version of the software is probably the most stable, so it's useful to keep it updated.
First of all, you need to make sure that your Google Play Store is up to date. Access the Google Play Store app and press the menu button (three lines in the upper left corner of the screen). From there touches Settings and in General you should be able to see when your Google Play app updates. It's up toautomatically update apps and make sure the option Automatically update apps via Wi-Fi is selected. Now make sure you're connected to Wi-Fi.
Now you can also get the latest version of Google Play Services.
Reset your Google account on the device
Now we are coming to slightly more drastic solutions. If the Play Store app still isn't working, you may need to update your Google account on your Android device. This means that your Google account on the entire phone will be restored and not only in the Google Play Store. Make sure you know the accounts before you begin. You could lose the entire account if you are not careful.
So to do that, remove your account and add it again. simple enough to do. Go up Settings and touches Account. Now you need to tap the Google account you want to remove, then tap the menu icon (three points at the top right) and tap Remove account. Do it for every Google account on your device.
Now you need to re-enter your Google account. Go back to Settings and tap Account again. The only thing you should see Add account. If you see an account, you forgot to remove one. Tap Add account and follow the steps on the screen to add your account again.
Check third-party apps
The previous steps should confirm whether the problem is related to the Google Play system itself, but sometimes the problem can come from another related app, which can interfere with the Play Store. First, check the disabled apps and make sure you enable Download Manager. You should also disable your VPN if you have one.
Check your disabled apps
Many apps need other apps to work properly. This is especially true when you're dealing with system apps like Google Play Store. If you've recently disabled an app, this could be your problem. Fortunately easy to solve.
Go to Settings is Application management or App and scroll down. The disabled apps end here. If you see services disabled, go to these and press Skills and see if this helps.
Disable your VPN
Having a VPN is a great way to watch all your favorite media out of your geographic location. You can even use a VPN to install an app in the Play Store of another country. But the VPN could cause problems with your Google Play store in the region you are currently in.
If you have a VPN enabled on your Android device, you should disable it. Access your Settings and touch Pi or Pi networks depending on your device. Press VPN and turn it off.
Enable Download Manager
Play Store may stop working if your download manager is disabled. In this case, the simple solution. Go to Settings and tap App or Application manager (depending on the device). You should see all your apps or you may have to choose All. From there Download or Download manager and press this.
You should be able to see if Download Manager disabled. In this case, you will see a button marked as Enable. Just tap this button to turn on Download Manager again. If all you see are the buttons for Force Stop and Disable (possibly grayed out, as shown below), then the download manager is not disabled and you can exclude this possibility.
Choose the drastic solution
Now we are coming to some technical solutions that need to be done carefully, so make sure you've tried the methods above first. Now, if you have rooted your device, we recommend that you delete the "hosts.txt" file in your system directory. If the problem persists or you do not want to root the phone, go back to the Play Store and uninstall the previous updates.
Finally, as a last resort, you can always perform a factory data reset on your smartphone. This will erase all your data, so be sure to back up first.
Delete the "hosts.txt" file (requires root)
For advanced users who have already rooted the device, open your file explorer with the root privileges of your choice. Then go to the root / system directory and search for "hosts.txt" and delete the file. Note: do not touch any of the other system files!
Uninstall previous updates on Google Play
Generally, when a problem occurs with an app, it can be uninstalled and reinstalled. Well, this works for some apps, but Google Play Store is a system app on your Android device. What you can do instead uninstall the previous updates of the app and this could help your problem.
You must first access the Settings, tap App or Application Manager and you should see all your apps or you may have to choose All. From there, find the Google Play Store and tap Uninstall updates.
If your Google Play store still doesn't work, you need to go back and reinstall the updates. From there, go to our latest solution.
Perform a factory data reset on the smartphone
If you still have problems after trying the solutions we proposed above, then you may have little choice but to restore to factory settings. This is a drastic measure and there are also consequences. All your data will be lost. So you should perform a full backup first.
Once the data has been backed up, go to perform the restore now. Go to your Settings and tap Backup and Restore. Now make sure the My Data Backup slider is active. Tap Backup account to select the account you want to back up your data to. Make sure you have access to this account.
Once done, go to the Backup and Restore menu and tap the Restore Factory Data button at the bottom. Confirm that you want to do it and your phone will be like when you purchased it. Your data will be restored when you log in to your Google account again.