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How to cancel a Sky subscription without penalty

diciembre 3, 2019

Subscribing to Sky as to any other similar simple service, just provide your data and a payment method and part subscription. It is far more complex to be able to cancel Sky without running into bureaucratic complications and financial penalties. In this article we will delve into details on how to cancel a Sky subscription. the times and all the ways to make the Sky cancellation quite simply and without paying anything.In this investigation we will try to contemplate all the cases of sending notice of cancellation to Sky, so that the customer can find his and act in the best way.

First and fundamental advice, read well the contact you have signed, especially the clauses that talk about the reimbursement of bonuses and offers in case of withdrawal.

All ways to cancel the Sky subscription

Take advantage of the right of withdrawal within the first 14 days

How to cancel Sky: withdrawal

From code to consumption, every purchase outside the business premises, therefore by telephone, website and similar, is entitled to 14 days of withdrawal at no cost. The calculation of the days starts from the date of stipulation of the contract. As regards the addition of an option, it is considered similar to the stipulation of a new contract: it allows for 14 days the right to return to the previous situation without costs.

If you find yourself in this case unsubscribing the very simple Sky subscription, just download the appropriate module from this page and then send it to Sky via the following channels:

  • By registered letter with return receipt to: Sky – PO Box 13057, 20141 Milan.
  • Through a certified electronic mail address at the address servizioclientisky@pec.skytv.it.

Caution, if you send the cancellation to the PEC address, only the requests sent in turn by a PEC address and not by a standard e-mail address will be processed. In short, in case of cancellation, be sure to send the cancellation form filled in via PEC, if you want a free one consult our in-depth analysis on free PEC.

After receiving the communication of termination of the contract from Sky, the decoder must be delivered on loan for use and all the material (including remote controls) to the Sky center that is most convenient for you in 30 days, under penalty of a heavy penalty (30 per remote control and 150 for the decoder). At the time of delivery of the decoder, the remote control and the Smart card, the Sky center will release you a receipt (which we advise you to keep in case mishaps occur).


Cancel Sky at the natural end of the contract

How to cancel Sky: end of contract

Sky passes are valid for one year with tacit renewal, to withdraw at the expiry of the contract you must fill out the appropriate form and send it to Sky within 30 days before the deadline of the contract (date on which the automatic renewal will take place). In the case of cancellation at contract expiration, the Sky cancellation form can be taken from this page, once compiled it can be downloaded in PDF version.

Other methods to send the Sky subscription withdrawal are:

  • A registered letter with return receipt to: Sky – PO Box 13057, 20141 Milan, in which the client code, the data of the holder of the subscription, if the termination of the contract occurs at natural or early expiry.
  • A certified electronic mail address at the address servizioclientisky@pec.skytv.it, in which the client code, the data of the holder, explicitly writing that the termination of the contract occurs at natural expiration.
  • Call to the number 02.917171.
  • Or via the handy DIY area page.

If you withdraw with this timing, the customer has no cost to bear and must only return the facilities on loan for use within 30 days. Just hand it over to the nearest Sky center and make sure you get the receipt.

For Sky TIM customers

The withdrawal procedures for Sky TIM customers are slightly different, it is possible to proceed with the withdrawal (always with the same economic conditions) in the following ways:

  • By sending a registered letter with return receipt to: Sky Italia s.r.l. c / o Telecom Italia S.p.A., Customer Service, PO Box 111, 00054 Fiumicino (RM) attaching the appropriate Sky cancellation form to be printed.
  • Referring to the site tim.it for other forms of withdrawal.

Cancel Sky before the end of the contract (early withdrawal)

To cancel the contract, in the case of early withdrawal, a fee must be paid to support the "operator costs", which are equal to 11,53 (VAT included). It would not seem a prohibitive figure, for you have to pay attention to the clauses of your contract, you could be forced to return all the discounts you had during the months of the contract. For example, if you have used the first three months with a 20 euro discount per month and then made the withdrawal, you will have to pay 60.

The procedure for withdrawal similar to that of the previous paragraph, you must take the correct form from this page and then send it via:

  • A registered letter with return receipt to: Sky – PO Box 13057, 20141 Milan, in which the client code, the data of the holder, if the termination of the contract occurs at natural or early expiry.
  • A certified electronic mail address at the address servizioclientisky@pec.skytv.it, in which the must be indicated client code, the data of the holder, explicitly writing that the termination of the contract takes place in advance.

Other methods to send the cancellation are:

  • A call to the number 02.917171.
  • Or via the handy DIY area page.

For Sky TIM customers

As usual for Sky TIM customers things are slightly different, you can proceed with the withdrawal (always with the same economic conditions) in the following ways:

  • By registered letter a / r addressed to: Sky Italia s.r.l. c / o Telecom Italia S.p.A., Customer Service, PO Box 111, 00054 Fiumicino (RM) attaching the appropriate form.
  • Referring to the site tim.it for other forms of withdrawal.

These were the withdrawal conditions at the time of writing our in-depth information on how to cancel Sky, the company could change the conditions at any time, to always have access to the updated withdrawal information you can refer to this official page.

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