Talla has developed a tool called ServiceAssistant – which works as a help desk for IT or HR within Slack or Microsoft Teams.
The startup Talla has developed a tool called ServiceAssistant – which works as a help desk for IT or HR within Slack or Microsoft Teams and offers customers some options on how to use it. It will then be possible to run it as a traditional service desk: the user sends the requests through the ServiceAssistant and here these are processed in order to obtain a response from a human operator.
But there could also be a second possible scenario, in which the customer is facilitated towards automation and the ServiceAssistant provides an automatic response, controlled by a human being before being sent. But if the system enjoys the highest level of automation, it could be the system itself that sends a response, but only if the reliability threshold is higher than a certain level set by the customer.
