The delicate and subtle design of the keyboard with "butterfly" keys of some MacBooks and MacBook Pro has generated quite a few frustrations and even legal actions against Apple. If you have noticed any problems with your MacBook keyboard, you can now have it repaired or replaced free of charge.
Apple has decided to replace the keyboards on MacBook and MacBook Pro and with this action it has finally admitted the defeat regarding the problems that hit the "butterfly" keyboards. The company confirmed last Friday that it will replace "a small percentage of keyboards in some MacBook and MacBook Pro models"Whose letters or characters are repeated unexpectedly, letters or characters do not appear or whose keys feel" sticky "or do not respond coherently.
The models ranging from the 2015 12-inch Retina MacBook to the 2017 15-inch MacBook Pro – use the butterfly keyboard design that Apple launched for the first time with the MacBook version in 2015. Both the first and the second butterfly designation generation are now covered by the recall program and include models with and without Touch Bar.
Apple, while confirming the terms of the recall program, did not provide further details on the number of affected devices.
"Apple or an Apple Authorized Service Provider will examine the customer's device to verify the suitability and then perform the repair service for free", Said the company. "The service may involve the replacement of one or more keys or the entire keyboard".
Apple added that customers who have already paid for a repair that was included in the current recall program, can contact the company to get a refund for the cost of the service already paid.
Here's how Apple explained on its official website the new butterfly design of the keyboard keys:
"Now, with our second-generation butterfly mechanism, the experience of the refined keyboard for greater comfort and responsiveness. So when your finger hits a key, it lowers and bounces back with a clear movement that you will appreciate when you start typing".
Instead, users immediately complained about the not so positive feeling of the new keyboards and said that the keys did not respond adequately to finger pressure. A simple grain of dust was enough to fit into the keys to prevent the button from working properly. They had to stay a week or more without their computer while Apple replaced not only the broken key, but also a substantial part of their MacBook. And the repair is not really cheap. Some for out of warranty repair have also paid up to 600.
There have been at least three proposals for collective actions filed against Apple for the use of butterfly keys. Apple, in response to the claims for the change of the butterfly key, published a web page a year ago, explaining how to clean the keyboard using a can of compressed air. But some users said that this solution did not work. At this point, by launching the keyboard recall program, Apple seems to admit that the problem is worse than previously thought.
The MacBook and MacBook Pro Keyboard Assistance Program covers devices four years after purchase, which effectively doubles the official warranty. Here are the models included in the recall program:
- MacBook (Retina, 12 inches, early 2015)
- MacBook (Retina, 12 inches, early 2016)
- MacBook (Retina, 12 inches, 2017)
- MacBook Pro (13-inch, 2016, two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2017, two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15 inches, 2016)
- MacBook Pro (15 inches, 2017)
Apple has announced that only a small percentage of keyboards in some MacBook and MacBook Pro models may present one or more of the following problems:
- Letters or characters that repeat unexpectedly
- Letters or characters that do not appear
- The keys look "sticky" or don't respond coherently
Apple or an authorized service provider will provide suitable MacBook and MacBook Pro keyboards free of charge. The type of service will be decided after examining the keyboard and could involve replacing one or more keys or the entire keyboard.
If you have noticed any of the above problems, contact an Apple service center immediately.